What if my order is not correct?
We are only human. Every so often mistakes happen and we will do our best to fix and correct any issues you may have. If you notice a mistake with your order, please contact email@example.com, and we will promptly look into it. Please make sure to include your order reference number when e-mailing customer service.
Do you accept returns?
Yes, we are happy to refund any purchases provided they are returned by registered mail in their original, unworn condition within 12 working days from receipt. We will refund any sums that you have paid to us with the exception of postage and packing. Only products that are in their original condition will be refunded, others will be returned to the customers at their own cost. Please try on over clean carpet to not mark the outsole. Hardwood and concrete floors can scratch and damage the outsole which will be rejected by our returns department.
How do I return an order?
Please download, print and submit a return form. Return all parcels by UPS or registered mail with tracking within 12 working days from receipt. Please be sure to clearly mark your return shipment as returned goods on any customs or postal forms.
Ship Returns to..
TCG / Thorocraft Returns Department
14520 Delta Lane, Building 105 Huntington Beach, CA 92647
> > > > To download a returns form please click here < < < <
Once the form is downloaded, please scan and email to
so they know to expect your package and respond with a UPS return label free of charge. **For Exchanges Only**